Refund policy
Our return and exchange policy 🔄
Within 2 days from the date of purchase, in unused and resellable condition, in the original packaging, with all the tags intact.
What items are non-refundable? 🚫
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🎁 Gift cards
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💸 Discounted items
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🎉 Party items
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🚚 No refund for delivery service
📚 In line with the Egyptian CPA law No. 181/2018, the return or exchange of books is not allowed.
Refunds 💳
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds ⏳
If you haven’t received a refund yet:
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🔍 Check your bank account again
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🏦 Contact your credit card company — it may take time before the refund is posted
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🏛️ Contact your bank — processing times vary
If you’ve done all of this and still have not received your refund, please contact us at:
📧 noya.storee@gmail.com
Sale items 🏷️
Only regular priced items may be refunded.
⚠️ Sale items cannot be refunded.
Exchanges 🔁
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, email us at:
📧 noya.storee@gmail.com
and send your item.
Refund and Returns Policy — Overview 📘
Our return and exchange policy follows the Egyptian Consumer Protection Agency laws.
Returns are accepted within 14 days from the date of purchase, in unused and resellable condition, in the original packaging, with all the tags intact.
What items are non-refundable? 🚫
-
🎁 Gift cards
-
💸 Discounted items
-
🎉 Party items
-
🚚 Delivery service fees
📚 In line with Egyptian CPA law No. 181/2018, the return or exchange of books is not allowed.
Refunds 💵
Once your return is received and inspected, you will receive an email notifying you that your item has been received, along with approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within a certain number of days.
Late or missing refunds ⏱️
If you haven’t received your refund yet:
-
🔎 Check your bank account
-
🏦 Contact your credit card company
-
🏛️ Contact your bank
If you still have not received your refund, please contact us @
Sale items 🛍️
Only regular priced items may be refunded.
⚠️ Sale items cannot be refunded.
Exchanges 🔄
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, email us at:
📧 noya.storee@gmail.com
Gifts 🎁
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If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
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Once the returned item is received, a gift certificate will be mailed to you.
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If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.
Shipping returns 🚚
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📦 You will be responsible for paying your own shipping costs
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❌ Shipping costs are non-refundable
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➖ Return shipping cost will be deducted from your refund
⏳ Delivery times for exchanged products may vary depending on your location.